Frequently Asked Questions
1. Does a chipped windshield need to be repaired or replaced?
Repair versus replacement depends on the size, location and degree of the damage. In most cases, damage can be repaired if the chip is a quarter-size or less, affects only the outer layer of glass, and does not appear directly in the driver’s line of sight. However, every case is unique. Regardless, a damaged windshield should be looked at right away.
2. Any out of pocket expenses to get my windshield fixed?
The answer depends on your insurance coverage.
For glass repairs, most auto insurance companies waive the deductible so
you will not have to pay anything out of pocket. In fact, many insurance
companies do not even count glass repairs as a claim.
For glass replacement, you may not have to pay anything out of pocket if
your auto insurance policy includes full glass coverage. However, if your
policy includes a deductible for glass replacement, then you will be responsible
for the deductible amount and your auto insurance provider will be responsible
for any money over the deductible amount.
Before getting any repairs or replacements,
call Arrow first so we can verify what is exactly covered under your
insurance policy.
3. Can I get my windshield fixed if my auto insurance policy does not have glass coverage?
Yes. If your auto insurance policy does not include auto glass coverage, then you can simply pay us directly for your auto glass repair or replacement. Our services are very competively priced and we accept cash, checks and credit cards to make payment as easy and convenient as possible.
4. How quickly can my windshield be repaired or replaced?
Service can usually be scheduled for within 1 to 2 business days from the time you contact us. In emergencies, we have same day service available for both glass repair and replacement.
5. Do you offer mobile service?
Yes! Our technicians provide mobile glass repair and glass replacement services throughout the greater Northeast United States (click here for a location nearest you). Mobile service is absolutely FREE and our technicians can come to wherever your car is (home, business office, etc.).
6. How do I schedule an appointment?
To schedule an appointment or get a quote on servicing your auto glass, simply call us at 1.866.975.4527.
7.What kind of parts do you use for your glass services?
We use the highest quality glass, moulding, urethanes and other installation materials to preserve and reinforce the safety features of your windshield.
8. What kind of warranty is included with your services?
We include a lifetime warranty that is good for as long as you own the vehicle. Our warranty covers leaks and air noises, manufacturer defects, moulding problems and more.